How do I get my tracking number?
You can easily retrieve your tracking number by viewing the details of your placed order.
Please Enter the Following Information:
Forgot Your Password?
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to the email address you listed above.
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I live ouside the US, will I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.
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Can I change my shipping address?
Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
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Can I change my shipment method?
Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
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When is your shipping cut off?
Orders placed on or before 10am PST will typically ship out the same business day. Due to order processing times this is not guaranteed.
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What kind of shipping methods are used?
ShopATI offers shipping and handling options through FedEx®. When reviewing the items in your shopping basket, enter your ZIP code and click the Calculate Shipping button to determine the cost to ship your item.
Next Day Shipping, A.M.: Morning of the next business day after shipment.
Standard Overnight Shipping: Afternoon delivery the next business day after shipment.
Standard Shipping: 2 to 7 business days after shipment.
Please visit www.fedex.com for specific delivery times and service availability for your area.
NOTE: From time to time, it may be necessary to ship products with special handling rules, service levels and/or weight and size restrictions using another carrier. You will be notified at time of shipment which carrier has been selected for your order and details on how to obtain delivery information.
- Products that are currently in stock typically ship out the same day, if your order is received by 3 p.m. E.S.T. and your payment has been verified. Incomplete or incorrect information may result in processing delays.
- If your shipping information differs from your bill to information, your order may be delayed for verification. Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses.
- ATI requires signature verification on all deliveries. Please specify a shipping address where someone will be available to sign for the package.
- Please note that we do not offer Saturday, Sunday, or holiday shipping/delivery.
- To Track your items after placing your order, please return to the Store and click the "Order Tracking" link on the homepage and enter your email and password.
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