What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
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When will my credit card be charged?
If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.
If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
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How will the charge show up on my credit card?
The charge will appear on your credit card as: DR*ATI US for orders placed in the United States.
The charge will appear on your credit card as: DR*ATICanada for orders placed in Canada.
Do I have to pay sales tax?
The following jurisdictions are charged sales tax.
US Customers:
We may charge sales tax in the following states:
California (rate is based on the county to which your products are shipped)
Massachusetts 5%
Minnesota (rate is based on the county to which your products are shipped)
Tennessee (rate is based on the county to which your products are shipped)
Texas 8.25%
Canadian Customers:
Alberta GST 6%
British Columbia GST 6% PST 7.0%
Manitoba GST 6% PST 7.0%
New Brunswick HST 14%
Newfoundland HST 14%
Nova Scotia HST 14%
Nunavut GST 6%
NWT GST 6%
Ontario GST 6% PST 8%
PEI GST 6%
Quebec GST 6% PST 7.5%
Saskatchewan GST 6% PST 7%
Yukon GST 6%
I forgot my Password
Your password will be e-mailed to the e-mail address that you supplied when you placed your order.
Forgot Password?
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Can I order without a credit card?
We are sorry for the inconvenience, but orders must be placed with a Credit or Debit Card.
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What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
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How do I enter a shipping address?
If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
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Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.
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